Our customer support team is available 24/7. You can reach us via email at support@vitoti.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.

If you purchased multiple products from our online store, they may arrive at different times or in separate packages because our products are stored and fulfilled at many different storage sites.

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package in real-time. You can also log in to your account to view the status of your order.

Yes, we offer standard and express shipping options to most countries.

We accept major credit cards, including Visa, MasterCard, and American Express. Additionally, we support payments through PayPal for added convenience.

You may don’t want the items any more for some reason when you get your items. We understand and accept the returns. Email to us support@vitoti.com

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.

Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

If a customer has not received their purchased item, please follow the steps below to initiate a refund:

1. Contact our customer support team at support@vitoti.com within 30 days from the date of the purchase.
2. Provide your order number and details about the missing item.
3. Our team will investigate the issue and, if verified, initiate a refund process.